Refund Policy
Refunds and Exchanges
We're happy to have customers like you and want to ensure you have a flawless shopping experience. That's why we offer a 100% satisfaction guarantee , allowing you to try our products risk-free and decide if they're right for you.
If, contrary to expectations, you are not satisfied with your purchase, you have the option to return the product within 30 days of delivery . After this period, it will no longer be possible to return or request an exchange.
To initiate the return process, please contact us by email at info@kiamamilanoofficial.com . Our team will provide you with all the necessary instructions. We kindly ask you to attach a copy of your order confirmation to your request, as this is essential to properly complete the process.
Return Approval
For a return to be accepted, the product must be returned intact, unused , and in the same condition in which it was received, including the original packaging (envelope, box, or packaging). The right of withdrawal expires if the product shows obvious signs of wear or is not returned in its original packaging.
Once we receive your package and complete the return inspection, we'll send you an email confirming receipt . If approved, you'll receive a second email confirming your full refund , which will be issued to the payment method used at the time of purchase.
Return Shipping
Return shipping costs are the responsibility of the customer. We strongly recommend using a trackable shipping service to monitor the package until delivery. kiamamilanoofficial is not responsible for any loss of the package during transport.
Hidden Moisture - What Grows on Your Wet Clothes
The invisible problem of slow drying
Leaving damp clothes to dry slowly isn't just a matter of convenience. Microbiological science shows us a reality we often ignore: every wet garment is a potential breeding ground for bacteria.
Time is the enemy
Microbiological research has established that common bacteria found on fabrics (such as Staphylococcus aureus and various Bacillus species) can double their population every 20-30 minutes under conditions of high humidity and room temperature (18-25°C).
A garment left damp for 4-6 hours can develop thousands of times more bacteria than if it were washed.
This explains that characteristic "damp" or "stale" odor we sometimes notice on seemingly clean clothes.
The health consequences
Dermatological studies have linked the use of underwear that is not completely dry or has bacterial growth to:
- Skin irritations and contact dermatitis
- Worsening of pre-existing allergic conditions
- Skin mycoses in predisposed subjects
- Reactions in sensitive skin, especially in children
Environmental humidity as an amplifier
When we hang clothes out to dry at home, we don't just dry them: we increase the relative humidity of the environment. Research on indoor air quality shows that a load of damp laundry can release 2-3 liters of water into the air in the first 24 hours.
This creates ideal conditions for:
- Mold growth on walls (especially in corners and behind furniture)
- Proliferation of dust mites (which thrive in humidity >50%)
- Deteriorating air quality, particularly problematic for asthma sufferers
The solution: quick drying and sanitization
Quick drying at a controlled temperature isn't a luxury, it's a healthy choice.DryMe™ reduces the amount of time moisture lingers on fabrics from hours to minutes, interrupting the cycle of bacterial growth before it can begin.
The constant temperature of 70°C also ensures a natural sanitizing effect, without the need for chemical additives or additional treatments.
The faster you dry, the healthier you live.
PTC Technology - The Science of Intelligent Heat
Why PTC Ceramic Heating is Superior
PTC (Positive Temperature Coefficient) technology represents a significant advancement in home heating systems. Unlike traditional metal resistance heating elements, ceramic PTC components offer tangible and measurable benefits.
How PTC Technology Works
The principle is elegant in its simplicity: when the temperature of the PTC ceramic reaches the optimal level (in the case of DryMe™ , 70°C), the material's electrical resistance automatically increases, reducing the current flow. This self-regulating mechanism occurs at the molecular level, without the need for external thermostats or complex control circuits.
The scientifically documented benefits
- Intrinsic Safety : Thermal engineering studies show that PTC systems cannot overheat by physical design, unlike traditional metal resistors which require external safety devices.
- Energy Efficiency : Research in semiconductor materials has shown that PTC ceramics reach operating temperature more quickly (about 30% faster) than conventional systems, while consuming less overall energy.
- Superior durability : Laboratory tests on heating/cooling cycles show that ceramic elements maintain their properties for over 10,000 cycles, while metal resistors can degrade after 3,000-5,000 cycles.
Why it matters for your clothes
The constant temperature of 70°C is no coincidence. Fabric studies show that this is the ideal temperature for:
- Evaporate moisture effectively without thermal stress
- Eliminate 99.9% of common bacteria without damaging fibers
- Maintain the elasticity and structure of materials, even delicate ones
DryMe™ applies this science every time it dries your clothes, ensuring professional results with the security of tested and reliable technology.